Sanya hotel refuses to compensate consumers unless the case cracked
Consumers in Sanya Haoweiqilin Hotel found their cash and mobile phones were gone when they woke up in the morning on 13th Mar. However, the hotel refused to compensate unless the police crack the case.
Mr. Chen, one of the victims, played cards with his four friends in room No.A622 at the night of 12th Mar. They found their room was in a mess with 200 yuan and 5 mobile phones stolen when they woke up in the morning. The theft also happened to 4 other rooms in the hotel at the same time.
Mr. Chen called the police and asked the hotel to pay RMB 6000 for compensation. However, his requirement was refused by the person in charge, Mr. Wu. According to Mr. Wu, the consumers’ losses are uncertain, and they won’t pay the money until the police crack the theft case.
After the theft happened, Mr. Chen also turned to the Commerce and Industry Bureau for help. But he was told they won’t interfere in the case until the consumers’ losses are confirmed by police.
SOURCE: WOS Team
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