Hainan Airlines Co., Ltd., the largest airline within the air transportation division of the HNA Group was awarded at the “2012 World Airline Awards” once again. SKYTRAX, a global provider of professional aviation evaluation services, announced the winners of the “2012 World Airline Awards” at the Farnborough International Airshow in London on July 12th. Over 40 airlines from around the world assembled at the World Airline Awards to receive their accolades, which were handed out by Edward Plaisted, Chairman of SKYTRAX. Winners of all the awards, including “World’s Best Airlines”, are selected by more than 18.8 million air travelers from around the world.
Hainan Airlines Co., Ltd., one of the SKYTRAX Five-Star Airlines, won both the “Best Airline in China” and “Best Staff Service in China” awards, marking the fourth time that the airline has won the two awards since 2008. The airline also received the awards in 2010 and 2011.
In presenting the awards to Hainan Airlines’ vice president Yu Wenyong, SKYTRAX Chairman Edward Plaisted expressed his congratulations to the carrier and pointed out how Hainan Airlines has deeply impressed travelers from around the world with its quality service and distinct Oriental characteristics. Hainan Airlines’ commitment to providing superior service in the past year is clearly evidenced by its becoming China’s first five-star airline in January 2011. The winning of the “Best Airline in China” and “Best Staff Service in China"awards again marks a further step towards Hainan Airlines’ goal of becoming the world’s best airline.
Yu noted that Hainan Airlines has continued to enhance the quality of its service since the company was recognized as a SKYTRAX Five-Star Airline at the beginning of last year. This year, in its quest to maintain the high standards of a five-star airline, Hainan Airlines re-defined what it means to offer a superior level of service, when it rolled out its vision of that definition with its “Hainan Airlines, Change your Expectations” and core “SMILE” service standards, focusing on five key areas: Safety & Punctuality, Manners & Elegance, Innovation & Passion, Leadership & Teamwork, Equality & Love.
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