On March 9th, 2020, the Airports Council International (ACI) has announced the winners of the 2019 Airport Service Quality (ASQ) Awards.

Sanya Phoenix International Airport clinched four awards at the 2019 ASQ Awards in the “2019 ACI Global Airports by Size: 15-25 Million Passengers” award category.

– Best airport by size & region (in Asia-Pacific )

– Best environment & ambience by size

– Best customer service by size

– Best infrastructure and facilitation by size


In recent years, Sanya Airport has taken measures to enhance management modes, improve devices and facilities, and introduce new technologies as part of an effort to improve the airport’s international service branding and to make the airport a world-class organization.


The ASQ Departures programme measures passengers’ satisfaction across 34 key performance indicators. In 2019, more than half of the world’s 8.8 billion travellers passed through an ASQ airport, according to ACI.