On September 4th, 2019 (Beijing local time), the annual ACI (Airports Council International) World Customer Experience Global Summit was held in Bali, Indonesia.


Xu Huicai (the second person standing from the right), President of the Sanya Phoenix International Airport was present at the award ceremony.

At the summit, Sanya Phoenix International Airport clinched the “Best Airport in Asia-Pacific” and “Best Customer Service Airport” designations in the “2018 ACI Global Airports by Size: 15-25 Million Passengers” award category.

The awards were conferred following Sanya Airport’s active implementation of a “hospitable civil aviation service” campaign, and after an effort to improve international service branding. The honors indicate recognition and affirmation of Sanya Airport’s service quality in the eyes of international authoritative institutions and an overwhelming number of passengers.

In recent years, Sanya Airport has taken measures to improve flight punctuality rates, enhance management modes, improve devices and facilities, and introduce new technologies. In the near-term, the airport will speed up the implementation of a theme restoration that will feature tropical ocean culture.

The annual ACI Customer Experience Global Summit began in 2018 and is quickly becoming the most respected event in the industry for the promotion of customer service excellence. The summit comprises training, a global ASQ Forum, a Customer Experience Global Summit, an ASQ Awards ceremony, and a newly established ACI Customer Experience Accreditation program ceremony. The ACI Customer Experience Global Summit is the leading platform where airports around the world can share their experiences, best practices, and lessons learned; address challenges and trends; and build on the foundations of a successful airport community.