DOMESTIC airlines are compensating passengers bumped from an oversold airline flight after the civil aviation regulator urged airlines to control the number of oversold seats to avoid conflict with passengers.
Five Chinese carriers — Sichuan Airlines, Shenzhen Airlines, Spring Airlines, Hainan Airlines and Shandong Air — released their overbooking compensation policies on Tuesday, according to
Spring Airlines, China's only budget carrier, said it will pay passengers 200 yuan (about US$31) each if they are involuntarily barred from a flight, while Shandong Airlines said it will pay between 200 yuan and 80 percent of the ticket value depending on the length of time they have to wait for a new flight.
Sichuan Airlines will pay between 300 yuan and the whole of the ticket value, and Hainan Airlines will compensate them between 200 yuan and the whole of the ticket value, according to statements on their websites.
Air China and China Eastern Airlines have warned passengers they risk bumping if they buy tickets on an oversold flight, and said they will compensate passengers depending on their waiting time and routes. But the two air giants gave no details.
Bumping is in part due to airlines' practice of overbooking flights to compensate for passengers who fail to turn up.
SOURCE: Shanghai Daily
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