The Ritz-Carlton, Sanya, along with three partners, including Sanya Marriott Yalong Bay Resort & Spa, Renaissance Resort & Spa, and Sanya Marriott Hotel Dadonghai Bay, held their annual Global Customer Appreciation Week (GCAW). Officially beginning on October 27, 2014, the 5-day event aims to thank customers for their patronage and show the hotels’ appreciation of their continued loyalty. It also highlighted the Ritz-Carlton’s core message of creating unparalleled guest experiences and unforgettable memories at all of its 87 properties around the world.
GCAW activities typically revolve around fabulous presentation and innovative ideas. This year, the participating hotels created a customized journey under the theme “Look back upon history and envision a prosperous future” to deliver a message of sincere appreciation to their clients. At The Ritz-Carlton, Sanya, the events are well executed, from venue design to ambiance, so that every client can relish the experience of being a perfect lady and gentleman in the Ritz-Carlton’s uniquely luxurious brand of hospitality.
On the morning of October 27, led by Mr. Hugo Montanari, Hotel Manager of the Ritz-Carlton, Sanya, the Ritz-Carlton sales team and their colleagues from the three Marriott hotels gathered in the Presidential Suite of the Renaissance Sanya Resort & Spa for the GCAW kick-off ceremony. The event exuded an elegantly vintage vibe, reflecting the genteel manner of the 1920s. Dressed meticulously in black suits with top hats, the general managers and marketing directors from the four hotels marked the official opening of this year’s GCAW in high style.
For the second day of GCAW, the four general managers, together with their respective sales teams, went to visit the key accounts in Sanya. Keeping with the personalized theme activities, each hotel presented its distinguishing features. The Ritz-Carlton, Sanya arranged an ocean themed coffee break and brought a live “Art on the Plate” show to the guests.
Also, to demonstrate expertise of The Ritz-Carlton, Sanya on transforming its spaces into exquisitely themed venues, the hotel held a video sales call on its ESPA during the morning of October 29, 2014. Guests were whisked back to Shanghai of the mid-50s, with period décor such as vintage telephones, posters and a music box, under a theme inspired by traditional Chinese culture. In addition, the hotel’s representatives donned traditional Chinese garments or cheongsam, further adding to the event’s chic ambiance and charm.
On the fourth day, a warm-hearted “Let Us Grow and Win Dinner” was held on the beach at Sanya Marriott Yalong Bay Resort & Spa. Together with all the sales team members, the 120 invited partners and customers joined the retrospective dinner. Through a series of dramatic lighting and LED effects, The Ritz-Carlton, Sanya brought guests through a time journey that stimulated their senses. The dinner venue featured three sections, while fabulous performances and elements of different periods were unveiled. Also, the attendees were treated to blues and rock and roll melodies, and a modern electro-optic dance and magic show.
The most exciting part of the dinner included the appearances of Mr. Edmund Ko, General Manager of The Sanya Marriott Yalong Bay Resort & Spa; Mr. Hugo Montanari of The Ritz-Carlton Sanya; Mr. Jim Khoo from The Sanya Renaissance Resort & Spa; and Mr. Julian Wong from The Sanya Marriott Hotel Dadonghai Bay as Captain America, Thor, Batman and Torro respectively, to the great delight of all the guests.
Last but not least, Mr. Michel Goget, Chairman of the Sanya Tourism Hotel Association and the General Manager of The Ritz-Carlton, Sanya, remarked, “As an international travel destination, the rapid development of tourism in Sanya can been observed in the market, thanks to the collective efforts of the industry. Since the opening of The Ritz-Carlton, Sanya in 2008, the resort has become the marketing leader in Sanya’s hospitality landscape. The generous support of the industry is a key factor of our success, so I would like to take this chance to express my greatest appreciation to all of our past and upcoming clients.”
SOURCE: The Ritz-Carlton, Sanya