Hainan Airlines to introduce new customer service hotline
China‘s fourth largest carrier Hainan Airlines (HU) announced a brand-new customer service hotline 95339 will be put into use from Sep. 19.
The new hotline will integrate the original service hotline (950718) with website hotline (950712) and provide customers with one-stop services including ticket booking, flight information inquiry and customized services for Gold and Silver card holders.
The airline’s new hotline 95339 will offer customers three types of services. The first is regular service including flight information inquiry, ticket booking, rescheduling and refund, meal reservation and check-in. The second is customized VIP service for honored guests in first-class and business-class as well as the Fortune Wings Club Gold and Silver card holders. The third is value-added service including hotel booking and on-board seat reservation.
Customers in mainland China can call 95339 any time. The airline will provide 24 x 7 service in Chinese, English, Russian and other languages.
In appreciation for customers’ support, Hainan Airlines will offer discount tickets regularly through its hotline 95339. Free ticket delivery service will be provided in 35 cities, including Haikou, Beijing, Xi’an, Guangzhou, etc.