St. Regis Sanya Yalong Bay Resort appoints Jason Peng as Chief Butler
The St. Regis Sanya Yalong Bay Resort was pleased to announce the appointment of Chief Butler Jason Peng, who will lead the Butler team at South China’s first St. Regis resort, scheduled to open in November, 2011. As the only luxury resort in Sanya to offer Butler service to each and every guest – a first in Sanya, the St. Regis Sanya Yalong Bay Resort is certain to become the premiere destination resort in the area, setting a new standard of bespoke service and luxury.
Over a century ago, when John Jacob Astor IV founded the flagship St. Regis in New York City, his vision was “to make The St. Regis the finest hotel in the world.” He redefined personal service with the introduction of the St. Regis Butler, and set an industry standard. By offering the bespoke butler service to all hotel guests, The St. Regis Sanya Yalong Bay Resort is elevating Sanya and Hainan island’s standards of service to a new level of luxury for guests.
“We are thrilled to have someone as skilled and experienced as Jason to lead our Butler team,” said General Manager Sunny Heng. “Besides offering unrivaled facilities and amenities, the St. Regis’s impeccable white-glove service provided by the St. Regis butler team will further position this resort as the leader in the market and exceed the expectations of the world’s most discerning travelers.”
A native of Shandong province, China, Mr. Peng brings years of experience at Asia’s most highly-regarded hotels, including The St. Regis Singapore and The St. Regis Shanghai. His career includes wide-ranging management and front-line experience with all aspects of hotel operations across several of Asia’s luxury brands, which gives him unique insight into how best to empower his staff to accommodate guest requests and expectations.
Mr. Peng comes to the St. Regis most recently from a prestigious five-star hotel-The Fullerton Hotel Singapore where he helped manage the housekeeping aspects of the hotel while obtained managerial experience of the department operation, ensuring the highest quality guest experience by adhering to the meticulous standards of the Fullerton brand. Prior to this, Mr. Peng served as Butler at The St. Regis Singapore and The St. Regis Shanghai, where he received extensive experience in years in providing the bespoke, white-glove service that is synonymous with the brand. Before coming to the St. Regis, Mr. Peng worked for The Oriental Jinjiang Sofitel Hotel in Shanghai as a Food and Beverage Management Trainee, gaining valuable knowledge in delivering and maintaining the luxury brand’s culinary standards. Fluent in Chinese and English, and conversational in Japanese, Mr. Peng received his degree in hotel management from the Jinan University Shandong China.
Mr. Peng will recruit and manage the Butler team at The St. Regis Sanya Yalong Bay, which will include working extensively with the butlers to prepare them for anticipating and meeting the needs of each hotel guest. All St. Regis butlers are trained in the English tradition of service; at the ready to cater to individual requests, no matter how great or small at any hour of the day and night. St. Regis butlers provide flawless, personalized attention to each guest, and they are the one point of contact for the guest – answering all of their questions and meeting all of their needs. From arrival to departure, the St. Regis Butler service includes unpacking and pressing, beverage service, shoeshine arrangements, dining reservations, daily itineraries and destination reservations, and packing services. With an ever-present yet discreet manner, St. Regis Butler share an innate ability to anticipate guest and resident needs, tastes and preferences.
The St. Regis Sanya Yalong Bay Resort features a diverse team of butlers from various provinces of China including Shanxi, Hunan, Tianjin, Shandong and Liaoning as well as some from international locations such as Mexico and so on. Butlers at The St. Regis Sanya Yalong Bay Resort have to undergo extensive training in providing the bespoke, white glove service that is synonymous with the brand and are also required to pass an extensive training session in order to be qualified as a Butler at the hotel.
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